Beyond the management of current activities and production constraints, they are asked to initiate projects to be completed and must be supported by the entire organization and integrated into a development approach. For an organization, the study and implementation of an important project represent an opportunity to generate momentum towards a clear goal and a concrete result.

The development of a strategic plan or managing a development project often require going around obstacles, to demonstrate creativity and invariably goes through ups and downs. To cope, the leaders need to take the time and perspective necessary to mobilize energies and internal resources, but also to develop skills specific to the nature and requirements of the project. It's therefore necessary to support leaders in the concrete realization of their projects and in the growth of their organization. 

By registering as an player in the development process and as one of the project leaders, adopting a strategic approach with a step back with regard to the organization, by providing expertise and a continuous presence throughout the process, the consultant must add value to the organization and a winning momentum for the actualization of the project"

BIOGRAPHY
«Jean-Marc is the founder of LJM Conseil, a consultancy in tourism development, strategy and marketing that is based in Montreal...»

He holds recognized expertise and has an experience of over 25 years in Europe and North America. He was previously Commissioner for Tourism Development for the region of Laval (Quebec) and director in Paris and then in Montreal of the Canadian consulting firm Secor (in which he has worked particularly on topics related to customer strategy). 

Jean-Marc was also responsible for the project "Qualité" with Air France USA and has held several positions at Euro Disney (Executive Assistant, quality of service, business development).

EXPERTISE
-Strategic advice and support ("advice")
-Preparation of development plans and cooperation to implement
-Studies for tourism projects 
-Conferences, leading sessions of strategic thinking 
-Customer Experience Management projects